Help Centre

Jilivo FAQ —
Your Questions, Answered

Everything you need to know about playing on jilivo — from creating your account and making your first deposit to understanding how each game works and getting your winnings out fast. Browse the jilivo FAQ below or use the search to find your answer in seconds.

50+
FAQ Topics Covered
30s
Avg. Withdrawal Time
24/7
Live Support Available
৳100
Min. Deposit
All Topics Account Deposits Withdrawals Games Bonuses Security App
Quick Help

Most Common Jilivo Questions

These six topics cover the majority of questions jilivo players ask every day.

How to Register

Creating a jilivo account takes under two minutes. Visit jilivo.one, click Register, enter your phone number and a password, and you are in. No ID upload is required to start playing. You can verify your account later when you are ready to increase your withdrawal limit.

Deposits via bKash & Nagad

Jilivo supports bKash, Nagad, and Rocket for deposits. The minimum deposit is ৳100 and there are no fees charged by jilivo. Your balance appears in your jilivo wallet within seconds of completing the payment on your mobile banking app.

Fast Withdrawals

Jilivo processes withdrawals to bKash and Nagad in an average of 30 seconds. There is no minimum withdrawal amount that is unreasonably high, and jilivo does not charge withdrawal fees. Winnings from any jilivo game are credited to your wallet immediately after the round ends.

Which Game to Start With

If you are new to jilivo, start with Coin or Bingo. Both have low minimum bets and simple rules. Once you are comfortable, move to Crash Goal or Fierce Fishing. The jilivo game page has a full comparison table to help you choose based on your budget and play style.

Bonuses and Promotions

Jilivo offers a welcome bonus on your first deposit that applies to all games in the library. Regular promotions include cashback offers, free rounds on specific jilivo games, and weekend multiplier boosts. All bonuses are announced via push notification in the jilivo app and are available to every registered player.

Account Security

Jilivo uses encrypted connections for all transactions and game sessions. Your account is protected by password authentication and optional two-factor verification. If you ever suspect unauthorised access, contact jilivo support immediately via live chat — the team is available 24 hours a day.

Full FAQ

All Jilivo Questions & Answers

Can't find what you need in the quick cards above? The full jilivo FAQ is below, organised by topic. Use the category filter or the search bar at the top to jump straight to your answer.

Account

Go to jilivo.one and click the Register button in the top right corner. Enter your mobile phone number, choose a strong password, and submit the form. Your jilivo account is created instantly — no email address is required and no document upload is needed to start playing. The whole process takes under two minutes on any phone.

On the jilivo login page, click "Forgot Password" below the login form. Enter the phone number linked to your jilivo account and you will receive a verification code via SMS. Enter the code, set a new password, and log in. If you do not receive the SMS within two minutes, check that you entered the correct number and try again. If the problem continues, contact jilivo support via live chat.

No. Jilivo allows one account per person. Creating multiple accounts is a violation of the jilivo terms and conditions and may result in all accounts being suspended and balances forfeited. If you have accidentally created a duplicate account, contact jilivo support immediately to have the duplicate closed before it causes any issues.

Log in to your jilivo account and go to the Account Settings section. You can update your display name and some personal details directly from the settings page. To change the phone number linked to your account, you need to contact jilivo support via live chat for identity verification before the change is made. This is to protect your account from unauthorised changes.

You must be 18 years or older to register and play on jilivo. This is a strict requirement and is not negotiable. Jilivo takes responsible gaming seriously — if you are under 18, please do not attempt to register. If jilivo identifies that an account belongs to someone under 18, the account will be closed immediately and any balance will be returned.
Deposits

Jilivo currently accepts bKash, Nagad, and Rocket. These are the three most widely used mobile banking services in Bangladesh and cover the vast majority of jilivo players. There are no bank transfer or card payment options at this time. All three methods work instantly — your jilivo wallet balance updates within seconds of completing the payment.

The minimum deposit on jilivo is ৳100. There is no maximum deposit limit for standard accounts. Jilivo does not charge any fees on deposits — the full amount you send via bKash or Nagad is credited to your jilivo wallet. If you deposit ৳500, you will see ৳500 in your jilivo balance, with no deductions.

In most cases, jilivo deposits appear within a few seconds. If your balance has not updated after five minutes, first check that the payment was completed successfully on your bKash or Nagad app — look for a confirmation SMS. If the payment went through but your jilivo balance did not update, contact jilivo support via live chat and share your transaction ID. The support team can trace the payment and credit your account manually if needed.

Jilivo does not charge any fees on deposits. However, your mobile banking provider (bKash, Nagad, or Rocket) may charge a small transaction fee on their end — this is set by them, not by jilivo, and jilivo has no control over it. Check your mobile banking app's fee schedule if you want to know the exact charge before sending.
Withdrawals

Log in to your jilivo account and go to the Withdraw section. Enter the amount you want to withdraw, select your preferred method (bKash, Nagad, or Rocket), and confirm. The money will arrive in your mobile banking account within 30 seconds on average. During peak hours it may occasionally take up to five minutes, but this is rare.

Yes, the minimum withdrawal on jilivo is ৳100. There is no maximum withdrawal limit for verified accounts. Jilivo does not charge withdrawal fees — the full amount you request is sent to your bKash or Nagad account. If you have a large withdrawal, jilivo may ask for a quick identity check before processing, which is standard practice for player protection.

Most jilivo withdrawals are instant. If yours is showing as pending for more than five minutes, it could be due to a temporary hold for account verification, a high-volume period on the payment network, or an issue with the mobile banking provider. Open jilivo live chat and share your withdrawal reference number — the support team can check the status and resolve it quickly.

For security reasons, jilivo requires withdrawals to go to the same mobile banking number that was used for the deposit. This prevents fraud and protects your funds. If you need to change your linked payment number — for example, if you have lost access to your old bKash account — contact jilivo support with proof of identity and they will guide you through the process.
Games

Jilivo currently offers seven games: Crash Goal, Bingo, Coin, Fierce Fishing, Ice and Fire, Astar Live, and the Betting Tips resource section. New jilivo games are added regularly based on player demand. All games share the same wallet — you do not need separate balances for different games.

Yes. Every jilivo game uses a provably fair system. The outcome of each round is determined by a cryptographic seed that is generated before the round starts and cannot be changed after bets are placed. After each round, jilivo displays the seed hash so you can independently verify that the result was not manipulated. This is a technical guarantee, not just a marketing claim.

Minimum bets vary by game. Coin has the lowest minimum at ৳10. Bingo and Ice and Fire start at ৳20. Fierce Fishing starts at ৳30. Crash Goal starts at ৳50. Astar Live has a minimum of ৳100 due to the live dealer format. You can find a full comparison of all jilivo game minimums on the Game page.

If you lose your internet connection during a jilivo game round, the round continues on the server. For games like Crash Goal, if you had an active bet and did not cash out before the crash, the round result stands as it would have without the disconnection. Jilivo does not cancel bets due to disconnections. If you believe a disconnection caused an unfair outcome, contact jilivo support with the round ID and they will review it.

Yes. All jilivo games are fully optimised for Android phones, including budget models with 1 GB RAM and 3G connections. The jilivo game engine automatically adjusts to your network speed to keep gameplay smooth. Most jilivo players in Bangladesh use the platform on their phone. You can play directly in your mobile browser or download the jilivo app from the App page for a better experience.
Bonuses

New jilivo players receive a welcome bonus on their first deposit. The bonus is applied automatically — you do not need to enter a promo code. The welcome bonus can be used on any jilivo game in the library, including Crash Goal, Bingo, Fierce Fishing, and Astar Live. Full terms for the welcome bonus are available on the Terms and Conditions page.

Jilivo promotions are announced via push notification in the jilivo app. Make sure notifications are enabled so you do not miss limited-time offers. Most promotions are credited automatically when you meet the qualifying conditions — for example, playing a specific jilivo game during a promotional period. Some promotions require you to opt in via the Promotions section in your account.

Jilivo bonus wagering requirements vary by promotion. The welcome bonus has a specific wagering requirement that is clearly stated in the bonus terms before you claim it. Jilivo does not hide wagering requirements in small print — the full conditions are shown on the bonus details screen. If you have a question about a specific bonus, contact jilivo support and they will explain the requirements in plain language.
Security

Yes. Jilivo uses SSL encryption for all connections, meaning your personal data and payment information are protected in transit. Game results are generated using a provably fair system that cannot be manipulated. Your account is protected by password authentication and optional two-factor verification. Jilivo does not share your personal data with third parties outside of what is required to process payments.

If you suspect unauthorised access to your jilivo account, change your password immediately using the Forgot Password option on the login page. Then contact jilivo support via live chat and report the incident. The support team can review your account activity, freeze the account temporarily if needed, and help you secure it. Do not share your jilivo password with anyone — jilivo staff will never ask for your password.

Jilivo does not store your bKash or Nagad PIN or account credentials. When you make a deposit or withdrawal, the transaction is processed directly through the mobile banking provider's secure API. Jilivo only receives a confirmation that the transaction was completed — it never sees or stores your mobile banking login details. This means even if there were a data breach on jilivo's side, your mobile banking account would remain secure.
App

The jilivo app is available for Android. Visit the App page on jilivo.one and tap the download button. The APK file will download to your phone. Before installing, make sure "Install from unknown sources" is enabled in your Android settings — this is required because the jilivo app is not distributed through the Google Play Store. The installation takes about 30 seconds.

The dedicated jilivo app is currently Android only. iPhone users can access all jilivo games through the mobile browser on Safari or Chrome — the jilivo website is fully responsive and works well on iOS. All features including deposits, withdrawals, and live games are available through the browser version on iPhone.

Yes. The jilivo app is specifically optimised for budget Android devices common in Bangladesh — including phones with 1 GB RAM and 3G connections. The app automatically adjusts graphics and frame rates based on your device's performance to keep gameplay smooth. If you experience lag, try closing other apps running in the background before opening jilivo.
Quick Links
Create Account Login to Jilivo Download App Browse All Games Responsible Gaming Terms & Conditions
Still Need Help?

Can't find your answer in the jilivo FAQ? Our support team is online 24/7 and typically responds within 60 seconds via live chat.

Email: [email protected]

About Jilivo

Everything You Need to Know About Jilivo

Jilivo is an online gaming platform built specifically for players in Bangladesh. Every part of the jilivo experience — from the payment methods to the game selection — has been designed with the Bangladeshi player in mind. That means bKash and Nagad deposits, games that run smoothly on budget Android phones, and a support team that understands local needs.

The jilivo game library covers a wide range of play styles. If you like fast-paced action, Crash Goal and Ice and Fire deliver high-energy rounds that last under a minute. If you prefer something more relaxed, Bingo and Coin offer a slower pace with straightforward rules. Fierce Fishing is popular with players who enjoy skill-based gameplay, while Astar Live brings the atmosphere of a real casino table to your phone screen.

All jilivo games use a provably fair system. Every round result is generated by a cryptographic seed that is locked before bets are placed — meaning no one, including jilivo, can change the outcome after you bet.

One of the most common questions in the jilivo FAQ is about withdrawals. Players want to know their money is accessible when they need it. Jilivo processes withdrawals to bKash and Nagad in an average of 30 seconds — faster than most other platforms operating in Bangladesh. There are no withdrawal fees charged by jilivo, and the minimum withdrawal is ৳100.

Jilivo also takes responsible gaming seriously. The platform includes tools that let you set daily deposit limits, take a cooling-off break, or self-exclude if you feel your gaming is becoming a problem. These tools are available in your account settings at any time. Jilivo encourages all players to use them proactively — not just when things go wrong. More information is available on the Responsible Gaming page.

The jilivo app makes it even easier to play on the go. The Android APK is available from the App page and installs in under a minute. The app is lighter than the browser version and uses less data — useful if you are on a limited mobile data plan. Push notifications keep you updated on new jilivo promotions and game launches without needing to check the site manually.

New to jilivo? Register now and claim your welcome bonus on your first deposit. The bonus applies to all jilivo games — no promo code needed.

If you have a question that is not covered in this jilivo FAQ, the support team is available 24 hours a day via live chat. Response times are typically under 60 seconds. You can also reach jilivo support by email at [email protected]. The team handles everything from account issues and payment queries to game-specific questions and bonus clarifications.

Jilivo is committed to being transparent with its players. The Terms and Conditions and Privacy Policy are written in plain language and are available at any time. If anything in the jilivo FAQ contradicts the terms, the terms take precedence — but the FAQ is kept up to date to reflect the current rules as accurately as possible.

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No deposit fees bKash & Nagad supported Instant withdrawals 18+ only