Jilivo takes your privacy seriously. This page explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information as a player on jilivo.one.
Six things every jilivo player should know about how their data is managed.
All personal data stored by jilivo is protected using industry-standard encryption. Whether it's your name, phone number, or payment details, the information you share with jilivo is secured at rest and in transit. We use SSL/TLS protocols across the entire jilivo platform to prevent unauthorised interception.
Jilivo does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate your jilivo account, process payments, verify your identity, and comply with our legal obligations. That's it — no data brokers, no advertising networks, no exceptions.
As a jilivo player, you have the right to access, correct, or request deletion of your personal data at any time. Simply contact [email protected] and we will process your request within a reasonable timeframe. You can also update most of your account information directly from your jilivo account settings page.
Jilivo follows a data minimisation principle — we only collect the personal information that is genuinely necessary to operate your account and comply with our licensing obligations. We don't ask for information we don't need, and we don't keep data longer than required by law or operational necessity.
Jilivo uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use third-party advertising cookies. You can manage your cookie preferences through your browser settings at any time without affecting your ability to use jilivo.
Jilivo's data practices are designed to comply with applicable data protection laws and our gaming licence requirements. Where we are legally required to share data with regulatory or law enforcement authorities, we will do so — but only to the extent required by law and never beyond it.
This Privacy Policy applies to all users of the jilivo platform at jilivo.one. By registering an account or using any part of jilivo, you confirm that you have read and understood this policy. If you do not agree with how jilivo handles your data, please do not use the platform.
Jilivo is committed to protecting the privacy of every player who uses the platform. This Privacy Policy explains what personal data jilivo collects from you, how that data is used, who it may be shared with, and what rights you have in relation to your own information.
Jilivo operates jilivo.one as an online gaming platform serving players in Bangladesh. As part of operating a licensed gaming platform, jilivo is required to collect certain personal information from players for identity verification, fraud prevention, and regulatory compliance purposes. This policy explains how that process works and how your data is protected throughout.
This policy should be read alongside jilivo's Terms and Conditions, which govern your use of the platform more broadly. If you have any questions about this policy before registering, please contact [email protected].
Jilivo collects personal data from you in several ways — directly when you register and use the platform, automatically when you browse jilivo.one, and occasionally from third-party verification services. Here is a breakdown of the categories of data jilivo collects:
| Category | Examples | How Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, phone number | Provided by you during sign-up |
| Identity Verification | Government-issued ID, utility bill, selfie photo | Submitted by you during KYC process |
| Payment Data | bKash/Nagad account number, transaction references | Provided during deposit and withdrawal |
| Gaming Activity | Bets placed, games played, win/loss history, session times | Automatically recorded by jilivo systems |
| Technical Data | IP address, device type, browser, operating system | Automatically collected when you use jilivo |
| Communications | Support chat logs, emails sent to jilivo | Recorded when you contact jilivo support |
Jilivo does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
Jilivo uses the personal data it collects for the following purposes:
Jilivo will only send you marketing emails or SMS messages if you have explicitly opted in during registration or through your account settings. You can unsubscribe from marketing communications at any time by contacting [email protected] or updating your preferences in your account.
Jilivo does not sell your personal data to any third party. However, jilivo may share your data with the following categories of recipients where necessary to operate the platform or comply with legal obligations:
All third parties who receive your data from jilivo are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the one for which it was shared.
Jilivo retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods depend on the type of data:
Once the applicable retention period has expired, jilivo will securely delete or anonymise your personal data so that it can no longer be linked back to you. If you request deletion of your data before the retention period has expired, jilivo will delete what it legally can and explain any data that must be retained and why.
Jilivo takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure:
While jilivo takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your jilivo account and never share your login credentials with anyone.
Jilivo uses cookies and similar tracking technologies on jilivo.one. Cookies are small text files stored on your device that help jilivo recognise you, remember your preferences, and understand how you use the platform. Here is how jilivo uses cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Keep you logged in, maintain your session, enable core platform functions | Session / up to 30 days |
| Functional | Remember your language and display preferences | Up to 12 months |
| Analytics | Understand how players navigate jilivo so we can improve the platform | Up to 12 months |
Jilivo does not use third-party advertising or tracking cookies. You can control cookies through your browser settings. Disabling essential cookies may affect your ability to log in and use jilivo normally, but disabling analytics or functional cookies will not prevent you from playing.
As a jilivo player, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your request and we will respond within a reasonable timeframe.
Jilivo is strictly for adults aged 18 and over. Jilivo does not knowingly collect personal data from anyone under the age of 18. If jilivo discovers that a minor has registered on the platform, the account will be closed immediately, all data will be deleted, and any deposits will be returned.
If you are a parent or guardian and believe that a minor has registered on jilivo using your payment details or personal information, please contact [email protected] immediately so we can investigate and take appropriate action.
Jilivo uses age verification checks during registration and at the point of first withdrawal to help ensure that only adults use the platform. Visit our Responsible Gaming page for more information on how jilivo protects vulnerable players.
Jilivo may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, jilivo will notify registered players by email and display a notice on jilivo.one. The updated policy will take effect 7 days after notification for existing players.
The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically so you are always aware of how jilivo handles your personal data. Continued use of jilivo after any update constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to raise a privacy-related concern, please contact the jilivo data team:
Jilivo is committed to handling all privacy requests fairly, transparently, and promptly. If you are not satisfied with how jilivo has handled your privacy concern, you may escalate the matter to the relevant data protection authority in your jurisdiction.
Now that you know how jilivo protects your personal data, create your free account and start playing. Deposit via bKash or Nagad, claim your welcome bonus, and enjoy a safe and secure gaming experience built for Bangladesh players.