Jilivo Terms and Conditions – Know Before You Play

1. Introduction

Welcome to jilivo. Jilivo is an online gaming platform operated under a valid gaming licence and designed specifically for players in Bangladesh. These Terms govern the relationship between jilivo and every registered user of the platform. They cover everything from account creation and deposits to gameplay rules, bonuses, and responsible gaming obligations.

Jilivo reserves the right to update these Terms at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Continued use of jilivo after any update constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically for changes.

These Terms are written in plain English and are intended to be clear and understandable. If you have any questions about anything on this page, please contact jilivo's support team at [email protected] before registering or depositing.

2. Eligibility

To register and use jilivo, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or close family member of a jilivo employee.
• You must not have been previously banned or excluded from jilivo for any reason.
• You must be registering on your own behalf and not on behalf of any third party.

Jilivo reserves the right to request proof of eligibility at any time. If you cannot provide satisfactory proof, jilivo may suspend or close your account and withhold any pending withdrawals pending investigation.

3. Account Registration

To use jilivo, you must create a single registered account. During registration, you are required to provide accurate and complete information including your full name, date of birth, email address, and phone number. Providing false information during registration is a breach of these Terms and may result in account closure.

Each person is permitted to hold only one jilivo account. If jilivo detects that you have created more than one account — whether using the same or different personal details — all accounts may be suspended and any balances forfeited. This includes accounts created to circumvent a previous ban or to claim multiple welcome bonuses.

• You are responsible for keeping your login credentials secure and confidential.
• You must notify jilivo immediately if you suspect unauthorised access to your account.
• Jilivo is not liable for losses resulting from you sharing your password with another person.
• Account sharing — allowing another person to use your jilivo account — is not permitted.
• You may close your jilivo account at any time by contacting [email protected].

Jilivo may require you to verify your identity before activating your account or processing your first withdrawal. Verification typically involves submitting a copy of a government-issued photo ID and a recent utility bill or bank statement showing your name and address. This is a one-time process for most players.

4. Deposits & Payments

Jilivo accepts deposits via bKash, Nagad, and other local payment methods available to players in Bangladesh. The minimum deposit amount is displayed on the deposit page and may vary by payment method. Jilivo does not charge fees on deposits, though your payment provider may apply their own charges.

• All deposits must be made from a payment account that belongs to you personally.
• Jilivo does not accept deposits from third-party accounts or payment methods registered to another person.
• Deposits are credited to your jilivo account once confirmed by the payment provider, which is typically within a few minutes for bKash and Nagad.
• If a deposit does not appear in your account within 30 minutes, contact jilivo support with your transaction reference number.
• Jilivo reserves the right to reverse a deposit if it is found to have been made fraudulently or from an account that does not belong to you.

Funds deposited into your jilivo account are held in a segregated account and are available for withdrawal at any time, subject to any applicable wagering requirements on active bonuses. Jilivo does not pay interest on account balances.

5. Withdrawals

You may request a withdrawal of your available balance at any time through the jilivo withdrawal page. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible. Jilivo does not process withdrawals to third-party accounts.

• The minimum withdrawal amount is displayed on the withdrawal page and may vary by payment method.
• Your first withdrawal will require identity verification before it is processed.
• Once verification is complete, subsequent withdrawals are typically processed within a few hours.
• Jilivo reserves the right to request additional verification documents for large withdrawals or where fraud is suspected.
• Withdrawal requests may be declined if your account has an active bonus with outstanding wagering requirements.
• Jilivo does not charge withdrawal fees, though your payment provider may apply their own charges.

If your withdrawal request is declined, jilivo will notify you by email with the reason. In most cases, declined withdrawals are due to incomplete verification or an active bonus. Contact [email protected] if you have questions about a specific withdrawal.

6. Bonuses & Promotions

Jilivo offers bonuses and promotions to both new and existing players from time to time. Each promotion has its own specific terms, including wagering requirements, eligible games, minimum deposit amounts, and expiry dates. These terms are published on the relevant promotion page and form part of these Terms when you opt in to a promotion.

• Bonuses are credited to your jilivo account as bonus funds and are subject to wagering requirements before they can be withdrawn.
• Wagering requirements specify how many times the bonus amount must be wagered before a withdrawal can be made.
• Not all games contribute equally to wagering requirements — contribution percentages are listed on each promotion page.
• Bonus funds expire if wagering requirements are not met within the stated time period.
• Jilivo reserves the right to withdraw any bonus offer at any time without prior notice.
• Only one welcome bonus may be claimed per player. Duplicate accounts created to claim multiple welcome bonuses will be closed.

Jilivo monitors bonus usage and reserves the right to void bonuses and related winnings if it determines that a player has abused the bonus system. Bonus abuse includes but is not limited to: creating multiple accounts, using automated software, placing low-risk bets to meet wagering requirements, or exploiting errors in bonus calculations.

7. Gameplay Rules

All games available on jilivo are operated using certified random number generators (RNG) or, in the case of live dealer games, real dealers operating under controlled conditions. Game outcomes are fair, random, and not influenced by jilivo or any third party.

• Each game on jilivo has its own rules, which are accessible from within the game interface.
• In the event of a discrepancy between the game display and the jilivo server records, the server records will be treated as definitive.
• Jilivo is not responsible for losses resulting from technical failures on your device or internet connection.
• If a game is interrupted due to a technical issue on jilivo's side, the round will be voided and your stake returned.
• Bets placed in error cannot be cancelled once confirmed by the jilivo system.

Jilivo reserves the right to void any bet that was placed as a result of a technical error, pricing error, or system malfunction. In such cases, the stake will be returned to your account. Jilivo will not honour winnings that resulted from a known error, regardless of whether the error was identified before or after the bet was settled.

8. Prohibited Conduct

The following activities are strictly prohibited on jilivo and will result in immediate account suspension, forfeiture of balances, and a permanent ban:

• Creating more than one jilivo account.
• Providing false or misleading information during registration or verification.
• Using automated software, bots, or scripts to place bets or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or vulnerabilities in the jilivo platform.
• Initiating fraudulent chargebacks or payment disputes.
• Attempting to launder money through the jilivo platform.
• Allowing a minor to use your jilivo account.
• Using jilivo for any purpose other than personal entertainment gaming.

9. Responsible Gaming

Jilivo is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available to all registered players from the account settings page.

• Deposit limits can be set on a daily, weekly, or monthly basis and take effect immediately.
• Reducing a deposit limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period.
• Self-exclusion pauses your account for a minimum of 30 days and cannot be reversed during the exclusion period.
• Jilivo will not send promotional communications to players who have activated self-exclusion.

If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for guidance and support resources. Jilivo takes problem gambling seriously and our support team is trained to assist players who need help.

10. Privacy & Data

Jilivo collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms. By registering on jilivo, you consent to the collection and use of your personal data as described in the Privacy Policy.

• Jilivo collects personal data for the purposes of account management, identity verification, fraud prevention, and regulatory compliance.
• Jilivo does not sell your personal data to third parties.
• Your data is stored securely using industry-standard encryption.
• You have the right to request access to, correction of, or deletion of your personal data by contacting [email protected].

11. Limitation of Liability

Jilivo provides the platform on an "as is" basis and makes no warranties regarding uninterrupted availability, error-free operation, or fitness for any particular purpose. To the maximum extent permitted by applicable law, jilivo's liability to any player is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

• Jilivo is not liable for losses caused by internet outages, device failures, or third-party payment provider issues.
• Jilivo is not liable for indirect, consequential, or punitive damages of any kind.
• Jilivo is not responsible for the content or availability of any third-party services linked from the platform.

Nothing in these Terms limits jilivo's liability for fraud, death, or personal injury caused by jilivo's negligence, or any other liability that cannot be excluded by law.

12. Changes to Terms

Jilivo may update these Terms at any time. When material changes are made, jilivo will notify registered players by email and display a notice on the platform. The updated Terms will take effect 7 days after notification for existing players, and immediately for new registrations.

If you do not agree with any changes to these Terms, you should stop using jilivo and close your account before the changes take effect. Continued use of jilivo after the effective date of any update constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, or if you need to raise a complaint or dispute, please contact the jilivo support team:

Jilivo is committed to resolving all complaints fairly and promptly. If you are not satisfied with the outcome of a complaint, you may escalate the matter to the relevant regulatory authority under whose licence jilivo operates.